Crisis Management Failure – The success of any organization rests firmly on its reputation, especially during times of crisis. Investigate an unsuccessful examples of crisis management such as Ford, Exxon, BP, Japan’s nuclear reactors, Toyota, RIM (Research in Motion) or Apple’s iPhone. What did they do wrong? What should they have done to address the crisis more effectively? Why was this a missed opportunity to bolster sustainability?
Let’s delve into an example of a crisis management failure: the BP Deepwater Horizon oil spill in 2010. This catastrophe had far-reaching consequences and offers valuable lessons on crisis management.
What went wrong:
- Safety Oversight: BP’s safety oversight and risk management procedures were heavily criticized. The company had a history of safety violations and cost-cutting measures that compromised safety protocols on the Deepwater Horizon rig.
- Response Time: BP’s initial response to the crisis was slow and inadequate. They underestimated the severity of the spill and failed to deploy sufficient resources to contain it promptly.
- Communication: BP’s communication strategy during the crisis was widely perceived as evasive and misleading. They downplayed the extent of the spill and its environmental impact, which eroded public trust and…
Let’s delve into an example of a crisis management failure: the BP Deepwater Horizon oil spill in 2010. This catastrophe had far-reaching consequences and offers valuable lessons on crisis management.
What went wrong:
- Safety Oversight: BP’s safety oversight and risk management procedures were heavily criticized. The company had a history of safety violations and cost-cutting measures that compromised safety protocols on the Deepwater Horizon rig.
- Response Time: BP’s initial response to the crisis was slow and inadequate. They underestimated the severity of the spill and failed to deploy sufficient resources to contain it promptly.
- Communication: BP’s communication strategy during the crisis was widely perceived as evasive and misleading. They downplayed the extent of the spill and its environmental impact, which eroded public trust and…
